Identifying your most important processes for the production of your goods and services and ordering them systematically is a crucial process, which should be done really carefully. In order to have a clear illustration of the routines and also their environment and objectives, it is useful to adopt models which make these processes visible.

Material and immaterial resources have a decisive role in the creation of competitive advantages because they are a source of development of unique skills. These competitive advantages are the result of the knowledge base that exists in the company. The creation of optimal prerequisites for knowledge creation and knowledge transfer in the company constitutes an important prerequisite for the constitution of unique skills. (Anwander 2002)